Version 8 · updated 23 September 2026
These rules are one agreement for everyone who uses Promo App. Part 1 applies to everyone. Part 2 applies to creators. Part 3 applies to marketplace clients.
When you accept the rules in the app, you agree to Part 1 and to the part for your role. If a translation differs from the English text, the English text applies.
Promo App is the trade name of the service at promoapp.marketing and artistpromoapp.marketing and of the Promo App apps for iOS and Android.
The operator is Dmytro Korniienko, autónomo, NIF ESZ5245422R, Avinguda del País Valencià 7, 46117 Bétera, Valencia, Spain. Contact: notification@marketingbotapp.com.
Promo App is a marketplace. It connects people who promote music with creators who make short videos.
Promo App finds and verifies creators. It keeps the catalogue of creators and campaigns, sends payouts to creators and settles disputes.
In campaigns of marketplace clients, Promo App is an intermediary. The agreement to make a video is between the client and the creator. Promo App receives the client's money as a payment agent, passes the creator's part to the creator and keeps only its fee.
On the «We choose» plan, the client also instructs Promo App to choose creators on the client's behalf.
The card of every campaign names its customer. The customer is the one who orders the videos and pays for them.
Clients must be at least 18 and act for themselves or for a company.
Creators must be at least 13.
By accepting these rules you confirm that you meet these conditions. If a creator turns out to be younger than allowed, we close the account. Money for accepted orders is then paid to a parent.
Showing your profile to those who review your requests is the service itself. It happens as part of this agreement, because you use Promo App.
What can be shown: the link to your account and your handle, your profile picture, the description, the topic, your price per video, your Bulk Deals, and what the platform already shows publicly: followers, views and links to your public videos.
Who can see it:
What stays inside Promo App: the manager's rating, the number of your orders, days of waiting, refunds, bans, your email, Telegram and Discord, and your messages to support.
Your payout details are seen only by the one who sends you money: a Promo App manager or the manager who runs the campaign. On VOID you enter your details in the partner's form yourself.
You cannot switch this off while the account exists. To stop it, delete the account. Details are in the Privacy Policy.
A client and a creator who met through Promo App may not work with each other outside it. They met if the creator was in the client's requests, cart, orders or campaign report. The top creators board does not count.
This ban lasts while the account exists and for 12 months after the last order between them.
If a client does this, the client's account is closed. The whole balance at the moment the dispute opens is kept as a contractual penalty. 25% of it goes to the creator who reported the offer. Orders already in progress with other creators are completed and paid. Promo App may also claim damages above the penalty.
If a creator does this, all accounts of the creator are banned for good. All unpaid money is kept as a contractual penalty, including money for delivered orders.
A creator who reports an offer to work outside is not punished and receives the 25% described above.
Promo App looks for signs of this automatically. A person reviews every case before anything happens.
Videos must follow the rules of TikTok and other platforms, including their rules on marking paid promotion.
Promo App does not control these platforms. Their decisions are theirs: blocked accounts, removed sounds and how recommendations work.
To a creator, Promo App is liable up to the money owed for accepted orders.
To a client, Promo App is liable up to the fee the client paid Promo App in the last 12 months.
Promo App is not liable for lost profit, for reach or views, or for decisions of TikTok and other platforms.
These limits do not apply to intent or gross negligence.
When the rules change, the app shows the new version before you continue. A creator accepts it on the acceptance screen. A client accepts it before the next money operation. Until then, the related actions stay closed.
Spanish law applies. Disputes go to the courts of Valencia, Spain.
A consumer keeps the mandatory rights of their country and may go to the court where they live.
Promo App has chats: the community chat and conversations with managers and support. Everything you post there must be legal and respectful.
There is zero tolerance for objectionable content and abusive users. Harassment, threats, hate speech, sexual content, spam, scams and sharing other people's personal data are not allowed.
Every message can be reported, and every user can be blocked. A filter hides offensive words. A person reviews every report, removes content that breaks these rules and may restrict or close the account of the user who posted it.
You can use Promo App in the browser and in the apps for iOS and Android. These rules are an agreement between you and the operator named in section 1.1. Apple and Google are not parties to it and are not responsible for the service, its content, support, payouts or contests.
In the iOS app, Apple's standard licence agreement for apps also applies.
You connect your accounts, pass verification with a code in your bio and send requests to open campaigns. A manager approves or declines each request and may decline without a detailed reason.
All work happens in the Promo App app: campaigns, requests, post links, payouts and support. Telegram and Discord are used to sign in and to receive notifications.
One person has one creator account. Every connected account must be yours.
On campaigns paid by Promo App, the payout is sent right after approval and before you post. The price is the one agreed at approval.
On orders of marketplace clients, you film and post only after the payout arrives.
On VOID, the partner pays through its form. If your payout method is not PayPal, enter the manager's PayPal in the form, and the manager sends the money to your details in the app.
Amounts are in US dollars. USDT is paid 1 to 1. The sender pays the sending fee. You pay the fees on your side: receiving, currency conversion and withdrawal.
Money sent to the details you gave counts as paid, so keep your details correct. If a payout to your details fails, new requests stay closed until you change the details.
You work as an independent creator, not as an employee of Promo App or of a customer. You pay your own taxes in your country.
Every payout from Promo App is a payment for your service: making and publishing promo videos. For each payout Promo App issues an invoice in your name and on your behalf. This is called self-billing. The customer in every invoice is the operator of Promo App. By sending the tax update form you authorise this. You accept each invoice in the app with a button. If you report no error within 7 days, the invoice counts as accepted. You do not issue your own invoices to Promo App for the same payouts.
The invoice needs your real details: your name as in your ID, your date of birth, the country of your tax residence, your address, the tax number of your country and the name of the holder of your payout account. If you have no tax number, you send the form without it and can add it later. You are responsible for these details being true. You can change any of them in the app at any time. A manager may ask you to correct them.
The app works without the form. The form is needed to send a new request once an order of yours has been approved. The invoice for a payout made before you send the form is issued after you send it.
If a payout is returned or cancelled, Promo App issues a corrective invoice. Payouts made by the VOID partner or by a sub-manager are not invoiced by Promo App.
Promo App keeps your tax details and invoices for as long as tax law requires. It passes them to the tax authority when the law requires it.
Unless a campaign says otherwise, you publish the videos and send valid post links within 16 days. On campaigns paid by Promo App the 16 days count from approval. On orders of marketplace clients they count from the payout.
If the deadline passes, the account is blocked. The block lifts by itself when you send the links for that order.
If you do not confirm a VOID campaign form on the partner's page in time, the order is closed.
The video must use the campaign sound and follow the instructions of the order.
The caption must name the campaign track. If it does not, your next order is paid at half the price per video.
Delivered videos stay published for good. If you delete or hide one, the account is blocked until the videos are live again.
A manager may decline work that clearly breaks these requirements.
The video stays yours.
You give the customer of the campaign and Promo App a free, non-exclusive, worldwide and permanent right to use it for any purpose: link to it, embed it, show it in reports and portfolios, promote it with platform tools, and re-upload it to their own accounts and ads with credit to you.
When asked, you give a Spark Ads code or a similar promotion code for free.
The customer may ask for a full refund if the work is late, if the post disappears through your fault, or if the account is blocked in a way that makes the order pointless.
When a refund is made on an order paid by PayPal:
A second refund means a permanent ban.
On VOID orders and orders paid by other methods, access is blocked until the owed links are sent, instead of a refund.
Fake engagement is not allowed: bought views, bots and view farms. Neither are other people's content and one video for two campaigns.
An account assessed as unable to deliver is removed and blocked for 6 months.
Serious or repeated violations lead to a permanent ban.
You agree to service email at your address: request verdicts, payouts, deadlines, support replies, account and security notices and changes to these rules. It stays on while the account exists.
Optional email about new campaigns and offers can be turned off in Settings → Notifications or through the unsubscribe link.
Promo App sometimes runs contests for the most-viewed videos on a track. Each contest has official rules on its screen in the app: the track and its sound, the dates for posting and for counting views, the prize places and amounts, and any limits. By taking part you accept them.
Taking part is free. There is no purchase, bet or element of chance: places go by the views of the videos on the counting date. A participant is one creator account. A video entered in a contest cannot also be delivered for an order.
Videos with bought views, bots or other people's content are removed and lose any prize. A manager may remove videos that do not fit the contest and close future contests to their author.
Prizes are paid to your payout details after the contest closes.
Apple and Google are not sponsors of the contests and are not involved in them in any way.
You pay for creators to film and publish videos with your track. You do not pay for views. Nobody can promise a number of views, and Promo App does not.
On «You choose» you pick the creators yourself. On «We choose» Promo App picks them for you based on your brief.
You confirm that you hold the rights to the track and to everything you upload with it. Promo App reviews every track before creators see it and may refuse one without explaining why.
Money you add goes to your balance. The fee of your plan and the tax on the fee are shown before you pay.
Money on the balance does not expire and is spent on your campaigns.
A campaign collects creators for a limited time: 16 days, and longer on bigger campaigns, up to 60 days. Adding budget extends that time and never shortens it. When the time is up, or when the money left in the campaign is not enough for anyone still waiting, the campaign stops taking creators and the unspent budget returns to your balance by itself. You can end a campaign earlier yourself, and the creators you already ordered finish their work.
Bonus credits from invitations and promo codes cannot be withdrawn or refunded.
Money on the balance goes back to the account it came from only in four cases:
The payment provider's fee is deducted. Write to support to ask for it.
In every other case the money stays on the balance.
One confirmation of your cart creates one order. You can cancel it within 2 hours, and the money returns to your balance.
Promo App then pays the creators, usually within 3 to 5 days. Creators film after the payout and have 16 days to deliver.
If a creator fails to deliver, the money for that creator returns to your balance.
Promo App accepts the work by objective signs: the video is published and live, posted from the account of the order, uses the campaign sound and names the track in the caption.
Style and taste are not a reason to reject a video. You chose the creator and saw their public videos.
If a sign is broken, write to support within 7 days after the link is sent. Promo App decides, and its decision is final. If the complaint is confirmed, the money for that video returns to your balance.
You may use delivered videos for any purpose, including re-uploads and ads, with credit to the creator.
You see creator data only to choose creators and run your campaigns. Do not copy it, sell it or use it to contact creators outside Promo App.
Payout details and contacts of creators are never shared with you.
Clients can add each other as friends by a nickname or a friend link. Friends see each other's nickname and approved company name. A client who opens a friend link of another client becomes their friend.
The Promo App team can see chats between friends. Sharing contacts of creators in chats is not allowed and is treated as taking a creator off the platform under section 1.6.
A client may top up the wallet of another client. The payer is the buyer: the invoice is issued to the payer, with the payer's details and the tax of the payer's country. The budget goes to the wallet of the client being paid for and belongs to that client. The payer cannot use or take back this budget. A refund to a card, where these Rules allow it, goes to the card of the payer.
Paying for another client always uses the standard commission: first top-up discounts and promo codes do not apply, and the referral share is not counted on budget the referrer paid for.
A person or a company without an account can also pay for a client by a payment link. The same terms apply to them as to a paying client, and the budget can go straight into the client's campaign.